Return Policy

General principles

This policy is used to clarify our company's regulations and processing procedures for product returns, in order to protect consumer rights and enhance the shopping experience. Applicable to all products sold on our independent website.

Return conditions

Quality issues or inconsistent descriptions

If the received product has quality issues or is inconsistent with the product description on the website, you have the right to apply for a return within the specified time. Please contact us as soon as possible after discovering the problem and provide relevant photos or videos as proof for us to verify the situation.

Non quality issues

For returns with non quality issues, the product must meet the following conditions in order to be accepted:

The product remains brand new without any signs of wear, stains, or damage.

All accessories, labels, and packaging of the product are intact and do not affect secondary sales.

Return time limit

You can apply for a return within [7] days from the date of receiving the product. Please make sure to submit the return request within the specified time frame, as it may not be accepted after the deadline. The return request time is based on the time submitted in the website system.

Return process

Submit application: Log in to the independent website account, find the corresponding order on the order management page, click the "Apply for Return" button, fill in the reason for return and upload relevant proof materials (if necessary) according to the system prompts. If you are unable to submit online, you can also contact the customer service team (customer service email: [specific email address]; customer service phone: [specific phone number]), provide the order number, name, contact information, and reason for return, and have customer service assist in submitting the return request.

Review request: After receiving the return request, the customer service team will review it within [3] working days. We may contact you for further verification of information during the review process. Please keep your phone open or check your email promptly to cooperate with the review. If the information provided is incomplete or inaccurate, it may result in an extension of the review time.

Obtain return address: After the return application is approved, the return address and related return precautions will be notified via email or SMS. Please read carefully and prepare the return product packaging as required to ensure that the product is not damaged during transportation. The return address may vary due to factors such as shipping address and product type, so it is essential to return the item to the provided address.

Return goods: Choose the appropriate logistics method to send the goods back. It is recommended to choose a courier service with logistics tracking information and keep the tracking number and relevant documents of the returned goods properly. When returning goods, ensure that the packaging is secure to avoid damage or loss during transportation. If the product is damaged due to improper packaging, it may affect the refund process.

Product inspection: After receiving the returned product, it will be inspected within [2] working days. The acceptance criteria include whether the product status meets the return conditions, whether the accessories and packaging are complete, etc. If the product meets the return requirements after inspection, the refund will be processed according to the selected refund method; If the product does not meet the return criteria, we will contact you to explain the specific situation and negotiate a solution.

Refund method

Return of original payment method: If payment is made using online payment methods (such as credit card, PayPal, etc.), the refund amount will be returned to the original payment account within 5 working days after the product is accepted. The refund arrival time varies depending on the processing speed of the payment institution. Generally, credit card refunds take 3-15 working days to arrive, while PayPal refunds take 1-7 working days to arrive. Please be patient and pay attention to the payment account transaction records.

Refund to account balance: If you choose to refund to the account balance of the independent website, the operation will be completed within [X] working days after the product is accepted. After the refund is received, you can directly use your account balance to make payment for your next purchase. The account balance has no validity period limit, but it is only used for purchasing goods on this independent website and cannot be withdrawn.

Freight cost borne

Quality issues or discrepancies in description: If the product is returned due to quality issues or discrepancies with the website description, we will bear the round-trip shipping costs. When returning the goods, the shipping fee should be paid in advance. After the goods are accepted, the actual amount of shipping fee paid (based on valid shipping vouchers) will be refunded to the original payment account or account balance.

Non quality issues: For returns that are not quality issues, you will be responsible for the shipping cost of returning the goods. When submitting a return request, the system will prompt for relevant shipping cost information. Please carefully consider before applying for a return to avoid unnecessary cost losses.

Non returnable goods

Customized products: Products produced according to specific requirements, such as those printed with specific patterns or text, due to their uniqueness and uniqueness, cannot be resold after production is completed, and returns are not accepted. When placing an order for customized products, there will be clear prompts. Please confirm that there are no errors before placing the order.

Used goods: Due to the special nature of the product, food cannot be resold after use.

Special case handling

Product loss or damage: If the product is lost or damaged during the return process, please contact the logistics company in a timely manner and file a claim. At the same time, inform us of the relevant situation and we will assist in handling it. If the loss or damage of the goods is caused by the logistics company, a solution will be negotiated based on the actual situation after providing valid proof materials; If it is caused by personal reasons (such as improper packaging, etc.), it may affect the refund process. We will communicate specific solutions.

Return dispute: If there is a dispute with us during the return process, it is recommended to first resolve it through friendly negotiation with the customer service team. You can contact customer service at any time to explain the problem and appeal, and we will do our best to provide satisfactory solutions. If the negotiation fails, the rights and interests can be protected through legal means in accordance with relevant laws and regulations.

We are committed to providing a high-quality shopping experience. If you have any questions or need assistance, please feel free to contact our customer service team at any time. Customer service working hours: [Weekdays 9:30-17:00].